Player Protection

Protecting our players and promoting safe, enjoyable play is a priority at King Johnnie. Our responsible gambling framework is designed to reduce harm, support informed choices and provide practical tools so customers can manage their activity. Through clear limits, easy-to-use account controls and access to support services we aim to create a safe environment where play remains recreational. The following outlines our approach to player safety, the tools available, signs of risky behaviour and how to get professional help if it is needed.

Responsible Gambling Principles

Our approach is built on transparency, prevention and support. Policies are designed to prevent underage play, identify signs of problem gambling early and offer proportionate, timely interventions. We monitor activity patterns and combine automated alerts with trained staff responses to help protect customers.

Player Protection Tools

Deposit and Loss Limits

Customers can set deposit limits by session, day or month to control spending. Loss limits are available to cap net losses over chosen periods. Limits are adjustable by the player but may require a cooling-off period before increases take effect.

Time Limits and Session Controls

Session and daily time limits help manage how long customers play. Optional session reminders and automatic logouts are provided to encourage planned play and reduce continuous sessions.

Time-Outs and Self-Exclusion

Short-term time-outs are available from 24 hours up to 6 months for those needing a break. For longer-term protection, self-exclusion can be activated for 1 year or permanently. Self-exclusion is honored across our systems and includes support for account closure and future reactivation policies.

Recognising Problem Behaviour

Warning signs include chasing losses, increasing deposit frequency or amounts, neglecting responsibilities, secrecy about play or using multiple accounts. If these behaviours appear we encourage immediate use of limits, time-outs or contacting our support team for assistance and account intervention.

Guidance for Staying in Control

Practical steps include setting strict personal budgets, using deposit/loss limits before play, scheduling regular breaks and avoiding gambling when stressed or under the influence. Keeping records of deposits and losses can improve awareness and help maintain control.

Professional Help and Support Organisations

When additional help is needed we provide direct links and contact details for specialist services. In Australia, recommended resources include Gambling Help Online (gamblinghelponline.org.au), Lifeline Australia (13 11 14) and local Gamblers Anonymous groups. Our support team can assist with referrals and guidance on treatment and counselling options.